Category Archives: customer service

The most interesting thing about Black Friday was…

The most interesting thing about Black Friday was that it was so darn nice. Granted, we only went to a couple of stores, but the ones we did visit the staff was courteous and helpful, everything was well-stocked (as much … Continue reading

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Lessons Learned from Undercover Boss

Another great episode of Undercover Boss last night. This one really exampled the importance of the customer experience, and the fact that CEO’s have no idea what their own staff does to create that experience. I challenge every manager to … Continue reading

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Learn Customer Service Principles from the Ritz

Great Article Here about what every company needs to know about customer service. And judging from the fantastic service we received recently at the Ritz in San Francisco, this writer knows what he’s talking about. How does your company measure … Continue reading

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