|photo by ell brown|
Do you welcome your customers? Do they feel welcome in your store? Or are you one of those owners who sits behind the register and waits for somebody to buy something?
The fact is, you need to greet your customers, or even your potential customers. Everyone needs to feel like you are happy that you are there, giving you a chance to sell them whatever it is that you sell.
You can even draw people into your store this way. I passed a shop in San Francisco that had a sign outside that said, “Free chocolate! come inside and watch it being made!”
Now how can you pass up that? Honestly, who would not want to go inside and at least see what it was that was being made? Then, when they get in the door, give them a sample (see LAW OF RECIPROCITY) and start asking questions.
You may have seen a sign in windows stating, “Browsers welcome, customers, more so.” How about turning it around? “Customers welcome, browsers even more so?” Let them know you are willing to let them come in, look around, maybe even ask questions. After all, every customer you ever had probably started out as a looky-loo.
Rob Wallis is The Marketing Outsider, a speaker, author, and consultant who helps business owners increase their profitability by improving their visibility. Contact him at The Wallis Group