Lessons Learned from Undercover Boss

Another great episode of Undercover Boss last night. This one really exampled the importance of the customer experience, and the fact that CEO’s have no idea what their own staff does to create that experience. I challenge every manager to get out of the office and see what great things your staff are doing! 

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About Robert B. Wallis - Marketing Outsider

Robert B. Wallis is The Marketing Outsider ™, a speaker and consultant who helps business owners increase sales by looking at their business through the eyes of their customers. He is the author of "Seven Ways to Run Your Business (Into the Ground)," which is available from his website, www.thewallisgroup.com. Reach Robert at outsider@thewallisgroup.com
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